This Refund Policy governs ACH (Automated Clearing House) transactions made between yourself (individual) or your business and Triple Tech Network LLC through our payment processor, First American Payment Systems, LP. By submitting a payment via ACH, you acknowledge and agree to the terms outlined below.

1. Purpose and Scope

This policy applies to all B2B and Individual ACH payments made for services, products, or subscriptions provided by Triple Tech Network LLC (Triple Tech Training). It governs eligibility for refunds, the refund process, and error handling related to ACH transactions.

2. Refund Eligibility

ACH payments are non-refundable unless one of the following applies:

• A duplicate payment was processed in error
• An incorrect amount was charged due to invoicing errors
• A billing error attributable to Triple Tech Network LLC occurred
• A payment was made for services not rendered as agreed

Custom services, setup fees, or consulting hours already delivered are non-refundable. Discretionary refunds may be offered in specific cases, subject to written agreement between both parties.

3. Submitting a Refund Request

To request a refund:

• Email us at: info@tripletechtraining.com
• Include the transaction ID, date, payment amount, and a detailed explanation of the issue

All refund requests must be received within 10 business days of the original transaction date. Requests submitted after this period may not be eligible.

4. Processing Time

If approved, ACH refunds are typically processed within 5–10 business days, depending on your financial institution. We will confirm refund approval and provide an estimated timeline via email.

Please note that ACH refunds must be returned to the original bank account from which the payment was made.

5. Returned or Failed ACH Transactions

If your ACH transaction is returned due to insufficient funds, incorrect account details, or a closed account:

• You may be responsible for a $25 returned item fee (or the actual fee charged by First American Payment Systems, LP)
• We may suspend access to services until the payment is resolved
• Repeated failures may result in a requirement for payment via wire transfer or certified funds

6. Unauthorized or Disputed Transactions

If you believe a transaction was made without authorization, please notify us immediately at info@tripletechtraining.com. Additionally, you must report the issue to your financial institution per NACHA rules and Regulation E, typically within 60 calendar days of the transaction posting date.

7. Payment Processor

All ACH transactions are securely processed by First American Payment Systems, LP. We do not store your full bank account details on our servers. For more information about their security practices, visit:
https://www.first-american.net

8. Contact Us

If you have questions regarding this ACH Refund Policy or need assistance:

• Email: info@tripletechtraining.com
• Phone: 832 585 8697
• Business Address: 24 Greenway Plaza Suite 1800, Houston TX 77046